West Australian Lifting Equipment is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or interact with our website: www.waliftingequipment.com.au.
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number, and delivery/billing address.
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Account Information: Login credentials and order history.
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Payment Information: Credit/debit card details or payment platform information (processed via secure third-party payment providers).
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Technical Data: IP address, browser type, referring/exit pages, and operating system.
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Marketing Preferences: Preferences related to email subscriptions and communications.
2. How We Collect Information
We collect information through:
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Direct interactions (e.g. when you create an account, submit a quote, place an order, or contact us).
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Automated technologies (e.g. cookies, analytics tools, and web logs).
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Third-party services (e.g. payment gateways or marketing platforms).
3. How We Use Your Information
Your personal information may be used for the following purposes:
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To process and fulfil orders or quotes.
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To communicate with you about your orders, services, or enquiries.
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To provide customer support.
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To personalise your shopping experience.
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To improve our website and services.
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To send promotional emails or offers (only if you opt-in).
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To comply with legal obligations.
4. Sharing of Personal Information
We do not sell your personal information. We may share your information with:
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Service providers involved in the operation of our business (e.g. couriers, payment processors, IT support).
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Marketing platforms (e.g. email newsletter services) — only where consent is given.
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Government authorities or law enforcement where required by law.
5. Security of Your Information
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access or disclosure. This includes encryption, secure payment gateways, and restricted internal access.
However, no transmission of data over the internet is guaranteed to be completely secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse website traffic, and serve targeted advertising. You can adjust your browser settings to refuse some or all cookies.
7. Your Rights and Choices
You may:
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Access, update, or delete your personal information.
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Opt out of marketing communications at any time.
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Request details of the information we hold about you.
To exercise these rights, contact us at: sales@waliftingequipment.com.au
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact:
West Australian Lifting Equipment
Email: sales@waliftingequipment.com.au
Phone: 08 9302 6800
Website: www.waliftingequipment.com.au